Desktop Support Engineer
Cynosure Corporate Solutions
Industry: IT
Category: Sales
Total Positions: 3
Job Type: Full Time/Permanent
Gender: No Preference
Salary: 15000 INR - 20000 INR (Monthly)
Education: Bachelor′s degree
Experience: Fresher
Location: Chennai, India
Posted Date: 10-07-2024
Expiry Date: 31-08-2024
Key Responsibilities:
Provide desktop support to end-users, including troubleshooting hardware and software issues.
Set up and maintain network configurations, including LAN/WAN and wireless networks.
Configure and troubleshoot VPN connections for remote access.
Assist in the deployment and management of cloud-based solutions.
Monitor and manage firewall settings to ensure network security.
Install, configure, and update desktop hardware and software.
Respond to technical support requests in a timely and efficient manner.
Document and track support requests and resolutions in the ticketing system.
Collaborate with other IT team members to resolve complex technical issues.
Stay updated with the latest technology trends and best practices in desktop support.
Required Skills:
Proven experience in desktop support, troubleshooting, and networking.
Knowledge of VPN configuration and cloud deployment.
Familiarity with firewall management and network security.
Strong problem-solving and analytical skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Proficiency in using support ticketing systems and remote support tools.
Self-motivated with a proactive approach to technical support.