Desktop Support Engineer

Cynosure Corporate Solutions

Industry: IT

Category: Sales

Total Positions: 3

Job Type: Full Time/Permanent

Gender: No Preference

Salary: 15000 INR - 20000 INR (Monthly)

Education: Bachelor′s degree

Experience: Fresher

Location: Chennai, India

Posted Date: 10-07-2024

Expiry Date: 31-08-2024

Key Responsibilities:

Provide desktop support to end-users, including troubleshooting hardware and software issues.
Set up and maintain network configurations, including LAN/WAN and wireless networks.
Configure and troubleshoot VPN connections for remote access.
Assist in the deployment and management of cloud-based solutions.
Monitor and manage firewall settings to ensure network security.
Install, configure, and update desktop hardware and software.
Respond to technical support requests in a timely and efficient manner.
Document and track support requests and resolutions in the ticketing system.
Collaborate with other IT team members to resolve complex technical issues.
Stay updated with the latest technology trends and best practices in desktop support.

Required Skills:

Proven experience in desktop support, troubleshooting, and networking.
Knowledge of VPN configuration and cloud deployment.
Familiarity with firewall management and network security.
Strong problem-solving and analytical skills.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Proficiency in using support ticketing systems and remote support tools.
Self-motivated with a proactive approach to technical support.